Experience, Expertise, Excellence…TRC-The Resource Connection LLC
Experience: With over 25 plus years of experience serving both large and small organizations, TRC-The Resource Connection has established itself as the “go to” resource for your team’s development. An organization is not only as good as the sum of its parts, but can be even better when those parts are trained and directed efficiently. As Certified DiSC trainers and seasoned veterans in the field of T&D, HR & OD, The Resource Connection is a tremendous ally in an unpredictable market and an ever changing work environment.
Expertise: TRC-The Resource Connection is a diversified Consulting and Training firm specializing in People Performance and Assessment Technology. Working hand in hand with in-house Leaders, Managers and Executives, The Resource Connection helps you to identify the strengths and potential inherent in your organization while Inspiring Success in the organization as a whole. No matter your overall goal, The Resource Connection can facilitate the most direct path toward it, through development, training and maximization of potential.
Excellence: Led by Leilani M. Poland, TRC-The Resource Connection strives for nothing short of Excellence. With an impressive track record, Leilani paves the way for her clients to achieve the sort of excellence in their team and their organization for which they have been searching. Offering a one stop for leadership, management and team development, The Resource Connection provides the training and learning resources, team performance management and diversified programs and tools that will change the way you do business.
Customized Training and Talent Development
Developing the undiscovered potential within your existing staff and team members remains one of the BEST ways to retain the talent you already have. Question: Do you have a process in place that identifies, stretches and grows the talents and abilities of your people before losing them to some other company?
TRC-The Resource Connection offers a three prong approach to this challenge:
- Collaborate with you and your organization to identify the “real” needs
- Create and deliver customized training that fits your organization and address your specific goals and objectives
- Reinforce skill development to ensure they are utilized successfully and effectively within the workplace
Leilani M. Poland
Owner/President
TRC-The Resource Connection LLC
Raised in a family of entrepreneurs, Leilani has always had an inherent understanding of business and the nuanced needs and challenges therein.
Leilani and her TRC team have been Inspiring Success through consulting and providing learning solutions to individuals, executives, teams, leaders and managers since 1978. In 1986, she founded TRC-The Resource Connection LLC, in order to provide the necessary resources for all of her client’s organizational and development needs.
The Resource Connection facilitates progress through team building, developing managers and leaders and providing assessments and learning experiences essential to building the professional future of an organization. Over the years, Leilani has facilitated the growth and development of companies of all sizes, from small and medium entrepreneurial start-ups to large fortune 100 corporations.
Leilani knows how to listen, advise, problem solve and create comprehensive solutions for the organizational health and success of her clients. Leilani and the TRC team are trained in the art of interview and critical thinking in order to help you ‘drill down’ to the heart of an issue or need and create a customized path for positive forward movement through assessment, identification of potential, leadership development and growth.
While in a working partnership with The Resource Connection, Leilani and her team provide as much consultation and support as necessary to successfully implement solution strategies to drive your organization to sustainable and rewarding results.
Ms. Poland is a talented speaker, facilitator and developer of learning solutions. All of her development programs are designed to help individuals and organizations create greater efficacy in work, stronger results in performance and more rewarding relationships. Whether as a Consultant, Facilitator or Trainer, it is always her desire to establish and maintain enduring relationships with clients that allow her to invest in people and help actualize the objectives of the organization.
Leilani actively participates, locally and nationally, with the Association for Talent Development and The National Women’s Business Enterprise, as The Resource Connection is an entirely women-owned small business. Leilani graduated with high honors from Rollins College, in Winter Park, Florida with a B.S. in Human Resource Development. When Leilani is not hard at work, she enjoys reading, long walks, family time and trips to her home state of Maine.
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Ayesha G. Shenk
Client Consultant
TRC-The Resource Connection LLC
Ayesha Shenk synthesizes her extensive experience in various fields and her passion for people and learning in her work at TRC-The Resource Connection. Ayesha has worked in media relations for Newsweek Magazine, as the Vice President of development and marketing for a Florida based developer, and, currently, as a therapist in private practice in Winter Park, Fl. After a number of years in various business and executive roles, Ayesha completed her Masters in Clinical Mental Health Counseling at Rollins College in Winter Park, Fl. Ayesha has built a thriving practice in Winter Park but also yearns for a way in which she could continue to use her business acumen and her love for Inspiring Success in individuals, teams and organizations. The Resource Connection was pleased to provide just this sort of role for her as a Client Consultant.
Ayesha feels passionately about the power of insight both for the individual and the system in which he or she may operate. Ayesha’s role at The Resource Connection allows her to assist our clients in using the best tools and resources to create a system that may maximize the potential and talent of the individual, the team, the leader and thereby the entire organization.
Ms. Shenk is a wide range consultant for The Resource Connection. Often making on-site visits to become more intimately acquainted with our clients’ businesses, she helps our clients to implement learning solutions and training and development programs essential to growth and sustainable improvement. Ayesha is able to truly connect with our clients both in person and remotely while attending to their needs. She assists in strategic planning for TRC as well as helps navigate day-to-day client management and development. Having been certified in DiSC, The MBTI (Myers Briggs Type Indicator) and Patrick Lencioni’s The Five Behaviors of a Cohesive Team, Ayesha will continue to be an essential resource to our clients.
Having specialized in Psychology, English and The Arts both in her boarding school in North Andover, MA as well as at Georgetown University, in Washington DC, Ayesha complements The Resource Connection team with her commitment to learning, insight and growth through assessment, education and reflection. When Ayesha is not in the office or attending to her private practice, she enjoys spending time with her family, travel, exercise and cooking.
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Burt Bertram, ED. D.
Senior Facilitator & Consultant
TRC -The Resource Connection LLC
Dr. Burt Bertram has long been a consultant to The Resource Connection synthesizing his extensive experience as an organizational consultant, therapist, professor and author. Having been in practice in the Orlando area since 1972, Burt’s professional efforts focus on assisting individuals, couples, families and work groups to productively identify, understand and address the issues that are influencing or shaping their lives or organizations. In that regard, Burt is professionally most satisfied when he is helping resolve sensitive, complex, and important “people-related” issues bringing about not only growth… but results.
In the business environment, executive team development, team building, group planning, creative thinking, problem solving and conflict resolution are Burt’s areas of expertise. He has consulted with and/or provided training to hundreds of work groups, teams, and organizations representing corporations, government, professional and trade associations, and community organizations. Dr. Bertram has facilitated executive teams, leadership teams, boards and community groups to articulate a vision for the future; to create action plans and/or annual goals; to understand and accept change; to open dialogue and resolve conflict; and to improve communication and teamwork. He has made over 300 professional presentations at national and regional conferences and has conducted over 1,000 seminars for community and/or workplace audiences.
In addition to his counseling and consulting practice, Dr. Bertram served as an Adjunct Professor in the Graduate Studies in Mental Health Counseling program at Rollins College for twenty-five years. He also maintains a consulting relationship with AdventHealth where he assists practicing physicians to manage the complexities and stressors of life through counseling, coaching and consultation. In this role, he is considered “The Docs’ Doc.”
As Senior Facilitator and Consultant at The Resource Connection, Dr. Bertram is able to blend his extensive experience bringing people together and catalyzing change with his keen organizational acumen. In this way, he assists our clients as they navigate the challenges of maximizing the potential of the individual, the team, the leader and thereby the entire organization. Dr. Bertram leads our clients through the sort of in-depth processing necessary to realize truly system-wide sustainable change.
Dr. Bertram is a past president of the Florida Counseling Association, the Florida Mental Health Counselors Association and the Central Florida Association for Marriage & Family Therapy. Bertram received his doctorate in Counselor Education from the University of Florida and is a Florida Licensed Mental Health Counselor and Marriage and Family Therapist. He and collaborator Anne Marie “Nancy” Wheeler are authors of The Counselor and the Law, published by the American Counseling Association. When Burt is not consulting or counseling, he enjoys spending time in Maine with family, peak-bagging the White Mountain range, traveling, cooking and time spent with loved ones.
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Penny S. Proctor
Administrative Assistant & Webmaster
TRC – The Resource Connection LLC
Penny Proctor became one of the foundational team members of The Resource Connection in 1994. Establishing systems and maintaining the financial and administrative side of the business, Penny’s long standing career with The Resource Connection has made her an essential element of our team. Not only does Ms. Proctor help navigate the ‘business and technology side’ of TRC but she also retains the distinction of being our “EPIC Wizard.”
Often running webinars and teaching our clients the administrative intricacies of our online learning platforms, Penny is known as the ‘go-to resource’ at TRC when technology becomes confounding. Hailing from La Crescent, Minnesota, Penny found her niche in Orlando at TRC by combining her extraordinary attention to detail with a passion for helping people to grow by better leveraging their assessment technology and learning resources.
Before joining TRC, Penny worked with chemically dependent adolescents in Ohio, giving her unique insight into the way individuals operate under stress and in varied environments. (She can manage to calm even the most overwhelmed administrator in any time of need!)
Committed to our clients and to continuously keeping us on the leading edge of technology, Penny not only develops and maintains the website, but also ‘holds down the fort’ when Leilani and her team are out implementing workplace solutions or helping clients on-site.
Penny feels connected to our clients and enjoys helping them to create powerful and sustainable solutions within the organizations in which they work. The Resource Connection is pleased to provide a context for Ms. Proctor’s wide range of talents and skills as she helps to empower administrators to develop a mastery of the learning systems they implement.
When Penny is not in the office or training administrators, she enjoys spending time with her daughter Megan, exploring the Florida great outdoors or watching her beloved Minnesota Viking Football.
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